Marks Grans Blog

... 21 and over one hour later I was caller number 2 and then it went silent!  Are you kidding me??  I held my nerve and didnt hang up as was my wont! Thankfully the plinky plink song came back.   I got 'you are caller number 1 and it was creeping towards 4pm when they finish for the day!  Fortunately 4.05pm it was answered and then 'I'm sorry I can't hear you, I'll call you back'.   I was sceptical to say the least and about ready to jump in the phone screaming. I waited and two minutes seemed like 10 however he did indeed phone me back.  Nothing is settled though.  Covid 19 is as good an excuse as any for bad service.   'Its the supplier we're having difficulty with'  'Why didn't you email me to tell me that then?'  'We did send you an email' 'Yes you did, but it said I would receive my goods that week and would get a call to give me a two hour slot, that was two weeks ago, I still don't have the stuff'  'It...

Following on from last time, we were at the week from hell as I refer to it. I got a call from my mum early on the Monday morning to say there was something wrong with my dad.  Now to let you understand, my dad had been in and out of hospital at various times over the previous two years.  His mobility was awful, he went blind after a severe case of shingles affected his eyes, although that wasn't the main cause of the blindness it was the last straw.  He had five different things wrong with his eyes, not least a very dense cataract over each eye.  He got one removed but didn't regain much sight, really just more light, the consultant said there was no point removing the other one as there was no sign of any life behind that eye anyway.  The consultant said my dad couldn't have been more unlucky to have so many things wrong with his eyes, he said it would be unlucky to have two or three of them but to have five was ridiculously unlucky.  My gran, his mum, w...